FAQ

 

INTERNATIONAL CUSTOMERS:

International customers that choose the cheaper, non-tracked shipping option will NOT be receiving any replacements or refunds for lost items. You agree to this when you are checking out. Non-tracked shipping is a risk that the buyer agrees to. Items are not lost frequently, but it does happen sometimes, so please keep that in mind. Any customs / VAT fees are the responsibility of the buyer. 

If you want your purchase protected and eligible for a replacement or refund if lost, you MUST pay for the upgraded shipping with tracking!

 

DOMESTIC ORDERS

Please be patient with the tracking as it can be slow to update sometimes. Once an item is marked as shipped and is en route to the destination, it is completely out of my control.

If you have any issues or lost packages, contact your local post office and they can further assist you. The only information that I have regarding your shipping is the same tracking number that is given to you. Allow 48 hours for tracking to update.

Note that an item marked as "pre-transit" means that the post office has not scanned the item. This does not mean that the item has not be dropped off at the post office.

 

HOW LONG UNTIL MY ORDER SHIPS?

My current processing time is 1-3 weeks, but this is an estimate.

 

CANCELLATIONS?

Cancellations or changes to orders cannot be made. Please make sure your order is correct before you place it.

 

RETURNS OR EXCHANGES?

There will be no refunds or returns unless the product has a physical flaw.

Refunds are not given for international orders with untracked shipping that are lost. If you want your purchase protected and eligible for a replacement or refund if lost, you MUST pay for the upgraded shipping with tracking!

 

WRONG ADDRESS?

Please double check your shipping address prior to processing your order. It is the buyer's responsibility to ensure that all of their information is correct. Any replacements of orders shipped to the wrong address will be the buyer's responsibility.